fg778 Privacy
Policy
At fg778, we take your privacy seriously. This Privacy Policy explains in clear terms what personal data we collect when you use our platform, how we use and protect it, and what rights you have as a player registered in the Philippines. Please read this policy carefully before using fg778.
Six core principles guide how fg778 handles your personal data across every part of our platform.
fg778 applies industry-standard encryption (TLS 1.3) across all data transmissions between your device and our servers. Sensitive personal data — including your Philippine ID details and financial records — is stored using AES-256 encryption at rest, accessible only by authorised fg778 personnel with a documented business need.
We only collect the personal data that is strictly necessary for running a compliant, safe, and enjoyable online gaming platform for Filipino players. We do not harvest data beyond what is required for account management, PAGCOR compliance, payment processing, and fraud prevention. Every data field we collect has a documented purpose.
fg778 does not sell, rent, or trade your personal information to third-party marketers, data brokers, or advertising networks — ever. When we share data with third-party service providers such as GCash, Maya, or identity verification partners, it is limited strictly to what those partners need to perform the specific service requested.
As a registered fg778 player, you have the right to access your personal data, request corrections, and in certain circumstances request deletion of your account data. We respect the data subject rights afforded to Philippine residents and will respond to all valid data requests within a reasonable timeframe as required by applicable law.
fg778 operates within the PAGCOR-regulated Philippine online gaming environment. Our data practices comply with the Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations, as overseen by the National Privacy Commission (NPC) of the Philippines.
Whenever fg778 makes material changes to this Privacy Policy, we will notify registered players through their account email or via an in-platform notification before the changes take effect. The effective date at the top of this page will always reflect the most current version of our Privacy Policy.
fg778 ("fg778", "we", "us", "our") is the operator of the online gaming platform accessible at fg778.net, offering sports betting, live casino games, slots, bingo, racing, and jackpot products to eligible players in the Philippines. This Privacy Policy applies to all personal data collected and processed through the fg778 website, mobile browser interface, and any associated services or communications channels.
For the purposes of the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, fg778 acts as the Personal Information Controller with respect to the personal data of registered players and site visitors.
Scope: This Privacy Policy covers all personal data processed by fg778 in connection with the operation of the fg778 platform. It does not apply to third-party websites, payment processors, or external services that may be linked from our platform — those entities operate under their own privacy policies.
By registering an account on fg778 or by continuing to use the fg778 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal data in the manner described herein.
fg778 collects personal data across several categories depending on the nature of your interaction with our platform. The table below summarises the key categories of personal data we process:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, government ID number (PhilSys, passport, UMID, driver's licence), selfie/biometric image | Age & identity verification, KYC compliance |
| Contact Data | Email address, Philippine mobile number, city/province of residence | Account communications, support, notifications |
| Financial Data | GCash number, Maya account, bank account name & number (BPI, BDO, Metrobank), transaction records | Processing deposits & withdrawals, AML compliance |
| Account Data | Username, encrypted password hash, account balance, bonus history, bet records, session logs | Account management, dispute resolution, fraud prevention |
| Technical Data | IP address, device type & OS, browser type & version, cookies, session tokens | Platform security, fraud detection, performance optimisation |
| Usage Data | Pages visited, games played, time spent per session, click patterns, deposit frequency | Responsible gaming monitoring, product improvement |
| Communications Data | Live chat transcripts, support ticket content, email correspondence | Customer support, complaint resolution, quality assurance |
fg778 does not intentionally collect special categories of personal data (such as health, religious, or political data) unless voluntarily disclosed by you in the context of a responsible gaming self-exclusion request or a support query. Any such data is handled with heightened care and used only for the purpose for which it was disclosed.
fg778 collects personal data through the following primary channels:
Direct Collection
Data you provide directly to fg778 when you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, participate in a promotion, or fill in any form on the fg778 platform. This includes your registration details, uploaded ID documents, and financial account information.
Automated Collection
Data collected automatically as you interact with the fg778 platform, including your IP address, device identifiers, browser type, operating system, session timestamps, pages visited, and betting activity. This data is collected via server logs, session management systems, and first-party cookies placed on your device.
Third-Party Sources
In some cases, fg778 receives personal data about you from third-party sources to supplement what you have provided directly. These third-party sources may include:
- Identity Verification Partners — who cross-reference your submitted ID documents against Philippine government databases to confirm your identity and age.
- Payment Processors — including GCash, Maya, and partner banks, which share transaction confirmation data with fg778 to facilitate deposit and withdrawal processing.
- Fraud Detection Services — which provide risk scores and flagging signals based on device fingerprinting and behaviour pattern analysis.
Cookies: A detailed explanation of how fg778 uses cookies and similar tracking technologies is provided in Section 07 of this Privacy Policy. You can manage your cookie preferences through your browser settings at any time.
fg778 uses your personal data exclusively for legitimate, documented purposes in connection with the operation of our platform and our obligations to Philippine regulatory authorities. Specifically, we use your personal data to:
- Operate and manage your fg778 account — including verifying your identity, maintaining your account balance, processing bets and game results, and delivering account notifications.
- Process financial transactions — facilitating deposits via GCash, Maya, BPI, BDO, Metrobank, and other supported Philippine payment channels; processing withdrawal requests to verified accounts; and maintaining transaction records for audit purposes.
- Comply with legal and regulatory obligations — including PAGCOR licensing conditions, the Anti-Money Laundering Act (AMLA) as administered by the Anti-Money Laundering Council (AMLC), and the Data Privacy Act of 2012 as administered by the National Privacy Commission (NPC).
- Verify age eligibility — confirming that all registered players meet the minimum age requirement of 21 years as required under PAGCOR regulations for online gaming in the Philippines.
- Prevent fraud and maintain platform integrity — detecting multi-accounting, bonus abuse, collusion, use of automated tools, and other prohibited conduct as defined in our Terms & Conditions.
- Support responsible gaming — monitoring player activity to identify patterns consistent with problem gambling; administering self-exclusion requests, deposit limits, and session reminders; and providing access to responsible gaming resources.
- Deliver customer support — responding to queries submitted via live chat and email; resolving disputes regarding bet settlements or account issues; and maintaining support records for quality assurance purposes.
- Improve the fg778 platform — analysing aggregated usage data to identify performance bottlenecks, improve game offerings, optimise the mobile browsing experience for Filipino users, and refine our promotional strategy.
- Send account-related communications — notifying you of changes to account status, pending verification requests, policy updates, and available promotions where you have consented to receive such communications.
fg778 does not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects without human review, except where such processing is required by law or explicitly consented to by you.
Under the Data Privacy Act of 2012, fg778 relies on the following legal bases to process your personal data, depending on the specific processing activity involved:
- Performance of a Contract — processing your identity data, financial data, and account data is necessary for fg778 to fulfil its obligations to you as a registered player under our Terms & Conditions. Without this data, we cannot operate your account or process transactions.
- Legal Obligation — processing certain categories of personal data (particularly identity, age, and financial data) is required for fg778 to comply with PAGCOR licensing conditions, AMLA obligations, and the reporting requirements imposed by Philippine law.
- Legitimate Interests — processing technical data and usage data for fraud detection, platform security, responsible gaming monitoring, and product improvement serves the legitimate interests of fg778 and the broader Philippine gaming community, provided those interests are not overridden by your data protection rights.
- Consent — where fg778 sends you promotional communications or uses non-essential cookies and tracking technologies, we do so on the basis of your freely given, specific, and informed consent. You may withdraw your consent at any time by contacting our support team or updating your account preferences.
Withdrawing Consent: Withdrawing your consent for promotional communications or non-essential cookies does not affect the lawfulness of any processing that was carried out before your withdrawal, nor does it affect processing carried out on other legal bases such as contract performance or legal obligation.
fg778 does not sell, rent, or trade your personal information. We share personal data only in the following circumstances and only to the extent necessary for the specific purpose:
Service Providers
fg778 engages trusted third-party service providers to support the operation of our platform. These providers act as Personal Information Processors under our direction and are contractually bound to handle your data securely and only for the purposes specified by fg778. Our service providers include:
- Identity verification and KYC partners who confirm your identity and age against Philippine government databases.
- Payment processors including GCash, Maya, BPI, BDO, Metrobank, and other supported channels who facilitate deposit and withdrawal transactions.
- Cloud infrastructure providers who host the fg778 platform on servers located within or accessible from the Philippines region.
- Fraud detection and cybersecurity service providers who help us identify and mitigate suspicious activity on the platform.
- Customer support platform providers who power our live chat system and help desk.
Regulatory and Law Enforcement Authorities
fg778 may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), the Philippine National Police, or other competent Philippine government authorities where required by law, court order, or regulatory directive. Such disclosures are made in strict compliance with applicable legal requirements.
Business Transfers
In the event of a merger, acquisition, restructuring, or sale of fg778 or substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified in advance of any such transfer and of any changes to the data controller responsible for your personal information.
With Your Consent
fg778 may share your personal data with other parties where you have given us your explicit, informed consent to do so. You may withdraw such consent at any time by contacting our support team.
fg778 uses first-party cookies and similar browser-based technologies to deliver, secure, and improve the platform experience for Filipino players. We do not use third-party advertising cookies or cross-site tracking technologies.
Types of Cookies We Use
- Strictly Necessary Cookies — essential for the fg778 platform to function correctly. These include session authentication tokens that keep you logged in securely, CSRF protection tokens, and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
- Functional Cookies — used to remember your preferences such as language settings, display preferences, and responsible gaming reminder configurations so you do not need to re-enter them on each visit.
- Analytics Cookies — used by fg778's internal analytics system to understand how players navigate the platform, which games are most popular, and where technical issues may be occurring. This data is aggregated and does not personally identify individual players.
- Security Cookies — used by our fraud detection systems to identify suspicious login patterns, detect automated bots, and prevent credential-stuffing attacks against player accounts.
Managing Cookies
You can control and manage cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies at any time. Note that disabling strictly necessary cookies will prevent you from logging in to your fg778 account. For guidance on managing cookies in your specific browser, please refer to your browser's help documentation.
No Third-Party Ad Tracking: fg778 does not place or permit third-party advertising networks to place tracking cookies on your device through the fg778 platform. Your browsing behaviour on fg778 is not shared with any advertising platform.
fg778 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by Philippine law or regulatory obligations. The following general retention principles apply:
- Active Account Data — identity, contact, financial, and account data associated with an active fg778 account is retained for the duration of the account relationship and for a minimum of five (5) years following account closure, as required by AMLA record-keeping obligations.
- Transaction Records — all deposit, withdrawal, and betting transaction records are retained for a minimum of five (5) years from the date of each transaction in compliance with PAGCOR reporting requirements and AMLA obligations.
- Identity Verification Documents — copies of government-issued IDs and selfie/biometric images submitted for KYC verification are retained for the duration of the account relationship plus five (5) years following account closure.
- Support Communications — live chat transcripts and email correspondence are retained for three (3) years from the date of the communication to support dispute resolution and quality assurance.
- Technical and Usage Data — server logs, session data, and anonymised analytics data are retained for up to twelve (12) months, after which they are either deleted or fully anonymised.
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with fg778's data disposal procedures. Where data is anonymised rather than deleted, the resulting anonymised data set no longer constitutes personal data and is not subject to this Privacy Policy.
fg778 implements a layered security architecture designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures include:
- Transport Encryption — all data transmitted between your browser and fg778 servers is encrypted using TLS 1.3 protocol. The padlock icon in your browser's address bar confirms that your connection to fg778.net is secured.
- Encryption at Rest — sensitive personal data including Philippine ID details, financial account information, and authentication credentials are stored using AES-256 encryption in our database systems.
- Access Controls — access to personal data is restricted on a strict need-to-know basis. fg778 staff with access to player personal data undergo background checks and are bound by confidentiality obligations. Access privileges are reviewed regularly and revoked immediately upon termination of employment or contract.
- Multi-Factor Authentication — administrative access to fg778 systems that store personal data requires multi-factor authentication. We strongly encourage players to enable two-factor authentication on their fg778 accounts.
- Intrusion Detection — fg778's infrastructure is monitored around the clock by automated intrusion detection systems that flag and respond to anomalous access patterns, brute-force login attempts, and other indicators of attack.
- Vulnerability Management — fg778 conducts regular security assessments and penetration tests of the platform. Critical vulnerabilities are patched on a priority basis.
Despite our comprehensive security measures, no online platform can guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, fg778 will notify you and the National Privacy Commission (NPC) within the timeframes required by the Data Privacy Act of 2012 and its Implementing Rules.
Under the Data Privacy Act of 2012 (RA 10173), registered fg778 players who are Philippine residents have the following data subject rights with respect to their personal data:
- Right to Be Informed — the right to be told what personal data fg778 collects about you, the purposes for which it is processed, and the parties with whom it is shared. This Privacy Policy fulfils that obligation.
- Right to Access — the right to request a copy of the personal data fg778 holds about you, including a summary of the sources from which it was collected, the purposes for which it is used, and the recipients to whom it has been disclosed.
- Right to Correct — the right to request correction of inaccurate, incomplete, or outdated personal data in your fg778 account. You may update basic contact information directly through your account settings; for corrections to identity data, please contact our support team.
- Right to Erasure — the right to request deletion of your personal data where: (a) the data is no longer necessary for the purposes for which it was collected; (b) you withdraw your consent and there is no other legal basis for processing; or (c) the data has been processed unlawfully. Note that erasure requests may be subject to overriding retention obligations under AMLA and PAGCOR regulations.
- Right to Object — the right to object to the processing of your personal data where fg778 relies on legitimate interests as the legal basis, including profiling for responsible gaming monitoring. fg778 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
- Right to Data Portability — the right to receive a copy of your personal data in a structured, commonly used, machine-readable format where the processing is based on your consent or on a contract.
- Right to Lodge a Complaint — the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that fg778 has processed your personal data in violation of the Data Privacy Act of 2012.
Exercising Your Rights: To exercise any of the above rights, please contact the fg778 Data Privacy team via live chat or by emailing [email protected]. fg778 will acknowledge your request within three (3) business days and provide a substantive response within fifteen (15) business days, consistent with NPC guidelines.
fg778 is strictly an adults-only platform. In accordance with PAGCOR regulations governing online gaming in the Philippines, the minimum age to register and play on fg778 is 21 years old. fg778 does not knowingly collect personal data from any person under the age of 21.
During the registration process, all applicants are required to confirm their date of birth and submit a valid Philippine government-issued ID for verification. Our identity verification partner cross-checks submitted documents against official records to confirm that the applicant meets the minimum age requirement before an account is activated.
If fg778 becomes aware that personal data has been collected from a person under the age of 21 — whether through fraudulent misrepresentation of age during registration or any other means — we will:
- Immediately suspend and permanently close the underage account;
- Reverse any pending withdrawals and, where required by law, hold any deposited funds in accordance with PAGCOR guidelines on underage gambling;
- Delete all personal data associated with the underage account as promptly as our legal obligations permit; and
- Report the incident to PAGCOR and other relevant Philippine authorities as required.
Parents & Guardians: If you believe a minor under your care has registered on fg778, please contact our support team immediately via live chat or at [email protected]. We will investigate and take immediate remedial action.
The fg778 platform may reference or interact with third-party services — most notably Philippine payment processors such as GCash and Maya — in the course of facilitating financial transactions. Where the fg778 interface redirects you to a third-party payment gateway to complete a deposit or withdrawal, you are temporarily leaving the fg778 platform and are subject to that third party's privacy policy and terms of service for the duration of that interaction.
fg778 has no control over, and assumes no responsibility for, the privacy practices, data handling, or content of any third-party platform. We encourage you to review the privacy policies of GCash, Maya, BPI, BDO, Metrobank, and any other third-party service you use in connection with your fg778 account before providing your personal data to those platforms.
The reference to third-party payment methods in this Privacy Policy and on the fg778 platform is for informational purposes only and does not constitute an endorsement of those third-party platforms' data practices.
fg778 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, new regulatory requirements, or improvements to how we protect your personal data. When we make material changes to this Privacy Policy, we will:
- Update the Effective Date displayed at the top of this page to reflect the date the revised policy takes effect;
- Notify all registered fg778 players of material changes via an in-platform notification displayed upon login, and where appropriate via the email address registered to your account; and
- Where required by the Data Privacy Act of 2012 or NPC regulations, obtain fresh consent before processing your personal data under the revised terms.
Your continued use of the fg778 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms, to the extent permitted by applicable Philippine law. If you do not agree with the revised Privacy Policy, you have the right to close your fg778 account and request deletion of your personal data subject to applicable retention obligations.
We recommend that you review this Privacy Policy periodically to stay informed about how fg778 protects your personal data. The most current version of this Privacy Policy is always available at fg778.net/privacy-policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data that fg778 holds about you, please contact our Data Privacy team using any of the following channels:
- Live Chat: Available 24/7 through your fg778 account dashboard — the fastest way to reach our support team for urgent privacy matters.
- Email: [email protected] — for formal data subject rights requests, please include "Data Privacy Request" in your email subject line along with your registered username.
For complaints that you believe fg778 has not resolved satisfactorily, you have the right to escalate your concern to the National Privacy Commission of the Philippines. The NPC provides guidance and a complaints process for Philippine data subjects at their official government portal.
Response Times: fg778 acknowledges all privacy-related queries within three (3) business days. Formal data subject rights requests receive a substantive response within fifteen (15) business days from the date of acknowledgment, consistent with NPC guidelines under RA 10173.
Ready to Play Safely on fg778?
fg778 is committed to keeping your personal data safe while delivering the best online gaming experience in the Philippines — from PBA live betting to Ocean King jackpots, bingo, and more. Explore our platform with confidence.
Must be 21 or older to play. Please review our Responsible Gaming page before registering.